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Refund Policy

Last Updated: June 1, 2026
 

Thank you for supporting Soulmana Somatics. We value your trust and want you to feel confident in your purchase. Please read this Refund Policy carefully before making a purchase.

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1. Digital Products (E-Books, Courses, Downloads)

Due to the nature of digital products, all sales are generally final.

Once a digital product has been purchased and access or download has been granted, we are unable to offer refunds, exchanges, or cancellations.

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This includes:

  • E-books

  • Online courses

  • Downloadable guides

  • Digital resources

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Exceptions (Digital Products)

In rare cases, a refund may be considered if:

  • You were charged multiple times in error

  • You were unable to access the purchased content, and technical support could not resolve the issue
     

All refund requests will be reviewed individually.

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2. Physical Products (Printed Books & Materials)

For physical items such as printed books, we aim to ensure you are satisfied with your order.

Refunds or replacements may be offered in the following cases:

  • Item arrives damaged

  • Incorrect item was sent

  • Item was lost in transit (after carrier investigation, where applicable)
     

Non-Refundable Situations (Physical Products)

We cannot offer refunds for:

  • Delays caused by postal services or customs

  • Incorrect shipping information provided by the customer

  • Change of mind after shipment

  • Minor cosmetic variations in print or packaging
     

3. Return Process (Physical Items)

If your physical item is eligible for a return or replacement:

  1. Contact us at [your email address] within 7 days of delivery

  2. Include your order number and clear photos of the issue (if applicable)

  3. We will review your request and respond with the next steps
     

Returned items may need to be shipped back before a replacement or refund is issued, depending on the situation.

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4. Refund Processing Time

If a refund is approved:

  • It will be processed to your original payment method

  • Processing times may vary depending on your bank or payment provider (typically 5–10 business days)
     

5. Chargebacks

We kindly ask that you contact us directly before initiating a chargeback. Most issues can be resolved quickly through direct communication.

Unresolved or fraudulent chargebacks may result in restricted access to future purchases.

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6. Contact

If you have any questions about this Refund Policy, please contact:

Soulmana Somatics
Email: soulmana@posteo.com
Website: https://www.soulmanasomatics.com

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