Last Updated: June 1, 2026
 

Thank you for shopping with Soulmana Somatics. We are committed to delivering your order as quickly and carefully as possible.
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Processing Time

Physical Orders are typically processed within 2–5 business days after payment has been received and verified.

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Please note:​

• Orders are not processed on weekends or holidays.

• During periods of high demand, processing times may be extended.

• Handmade or made-to-order products may require additional preparation time.
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Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

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Estimated delivery times:​

• United States: 3–10 business days

• Canada: 7–21 business days

• International Orders: 10–30 business days
   

Delivery times are estimates only and cannot be guaranteed.

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Order Tracking

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

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International Orders

International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country's customs authorities.

Soulmana Somatics is not responsible for delays caused by customs processing.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

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Lost or Delayed Packages

Once an order has been shipped, delivery is the responsibility of the shipping carrier. If your package appears lost or significantly delayed, please contact us at soulmana@posteo.com, and we will do our best to assist you in locating the shipment. However, Soulmana Somatics cannot guarantee replacement or reimbursement for packages lost by third-party carriers.

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Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include:

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• Your order number

• Photos of the damaged item

• Photos of the packaging
   

We will review the issue and determine an appropriate resolution.
 

Digital Products (E-Books, Courses, Downloads)

All digital products are delivered electronically.
 

After purchase, you will receive:

• Instant access or a download link via email, or

• Access instructions for courses through the platform used to host the material
   

Please note:

• Digital products are delivered immediately or within a few minutes of purchase.

• If you do not receive access within 30 minutes, please check your spam/junk folder.

• If you still cannot locate your purchase, contact us, and we will assist you promptly.
   

Because digital products are delivered instantly, they are non-tangible and cannot be shipped physically.
 

Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Updates will be posted on this page with a revised effective date.
 

Contact Information

If you have questions regarding shipping, please contact:

Soulmana Somatics
Email: soulmana@posteo.com
Website: https://www.soulmanasomatics.com/